Terms And Conditions / Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies are a vital part of our online shop and it is not possible to place an order for our products without them.

We also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Terms and Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions (T&Cs). If you are unhappy with any aspect of these, you should leave this website immediately and contact us at office@percyloveslulu.com before placing an order with us.

These T&Cs and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our T&Cs are meant for use within the United Kingdom and under UK law. Whilst we gladly consider requests for products and enquiries from outside the UK, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Thus, you may not order any products or make use of any promotions not permitted under your local law.

A Contract between the customer and Percy Loves Lulu for the sale of our products will only exist once an order has been accepted, processed and despatched and payment from the buyer’s credit/debit card taken. This does not affect the buyer’s statutory rights.

Prices, Payment & Taxes

Prices and availability of goods are subject to change without notice. We endeavour to make sure that all prices on display on our website are accurate. Should we change a price after you place an order we will inform you by email before we process the order and you will have the opportunity to cancel the order. However, the correct price will always appear on the email that we send you when we have processed your order.

All prices on this website are shown in Pounds Sterling (£) and are exclusive of delivery charges. We are not VAT registered. You will be responsible for any customs or import duties levied once the order package reaches the destination address as we have no control over these charges. All transactions are shown in Pounds Sterling (£) and payments must be in Pounds Sterling (£). We accept online payment in a secure environment by credit or debit card. We currently accept Visa, MasterCard, Delta, Switch/Maestro and Amex.

Conformity of Goods

We take every care to make sure that our products are described as accurately as possible. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the computer system or any browser software you use. All our products are handmade from natural products and some slight variation in tone, pattern and texture may occur from time to time. These are not flaws but reflect their unique and handcrafted nature.

Limitations of Liability and Disclaimer

Percy Loves Lulu does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its agents or proprietors or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Percy Loves Lulu nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Percy Loves Lulu or any of its agents or proprietors or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of saving or loss of profit), expenses, costs or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Percy Loves Lulu and any other associated company of Percy Loves Lulu as if references to Percy Loves Lulu included references to each such associated company. While Percy Loves Lulu makes reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Percy Loves Lulu will not be responsible for any errors or omissions or for the results arsing from the use of such information.

While Percy Loves Lulu takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be free or error or interruption and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Furthermore, Percy Loves Lulu will not be responsible nor liable for your use of any other websites which you may access via links within this website as Percy Loves Lulu does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Percy Loves Lulu.

The entire liability of Percy Loves Lulu under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Percy Loves Lulu will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. This includes any loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequent loss in connection with the supply of Goods.

Percy Loves Lulu may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the express written permission of Percy Loves Lulu.

No person who is not a party to these T&Cs shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


Any notice, which we are required to give you regarding the services/order, may be sent by email or first-class post to the address provided by you when contacting us or placing an order with us. Unless otherwise specified, notices to us shall be in writing and may be served by sending them by recorded delivery post to Percy Loves Lulu, PO Box 708, Banbury, Oxfordshire OX16 6LA, England.

Notices sent by email by Percy Loves Lulu are deemed received 24 hours after an email is sent unless we receive a failure notice that the email address is invalid. Registered mail and first-class post will be deemed received three (3) days following the date of mailing.